|
Office Hours and Location |
|
Our Office is
located at 1338 Parkway, Sevierville, TN 37862
Regular Hours:
Monday - Thursday 9:00am to
8:00pm
Friday & Saturday -
9:00am to 9:00pm
Sunday - 2:00-7:00
These hours may vary seasonally,
you are welcome to call our office to verify hours for your
specific arrival date. |
|
Age
Requirements |
| You must be
over 21 years of age to rent any of our properties. |
|
Cleaning |
| A cleaning
charge will be applied to all reservations. Each cleaning
charge varies according to cabin size and number of rooms. |
|
Minimum Night Stay |
| There is a 2
night minimum stay on all properties. During the holidays
and special events, the minimum night stay will increase. |
|
Pet
Policy |
| Pets are
allowed in a few of our cabins with a pet deposit. This
deposit is $50.00 (non-refundable) per pet. If pets found in
the chalet or cabin are not registered with the office, your
credit card will be charged a minimum of $100.00 |
|
Cancellation Policy |
|
If reservations are cancelled 30 days prior to arrival, you
will receive a full refund less a 25% cancellation
fee. If reservations are cancelled within 30 days prior to
arrival, there is no refund. You may reschedule with no
penalty up to 72 hours
prior to arrival. |
|
Key
Policy |
| All keys must
be returned to the office. If keys are not returned you will
be charged a lost key fee of $15.00 per key. |
|
Payment Policy |
| Deposit of one
nights rental required to secure reservation. Balances are
due two weeks prior to arrival. We accept cash, cashiers
checks, travelers checks, money orders and all major credit
cards. NO PERSONAL CHECKS ACCEPTED WITHIN 30 DAYS PRIOR TO
ARRIVAL. Cabins must be paid in full prior to keys being
released. Pursuant to TCA
62-13-1047Di: Reservation deposits may or may not be kept in
an escrow account prior to arrival. |
|
Online Booking Policy |
| I understand when booking
online that any cabin listed as "AV" will not receive any
discounts. All "AV" online reservations will be
adjusted to the normal season rates and I will be charged
accordingly. 15% online discount is not valid on
last minute specials (rates in green are already
discounted)! 15% Discount not valid during Holidays. ALL Discounts will be adjusted and you will be
charged accordingly. |
